This Privacy Policy explains how Therfethy ("we", "us", "our") collects, uses and protects your personal data when you visit our website or enquire about our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Therfethy provides business and management training and career coaching services in the United Kingdom. For the purposes of data protection law, Therfethy is the data controller responsible for your personal data.
Contact details:
Therfethy, 3rd Floor, Centurion House, 129 Deansgate, Manchester M3 3WR, United Kingdom
Email: info@therfethy.com
Phone: +44 161 884 2750
2. The personal data we collect
When you submit an enquiry or consultation request through our website, we collect the information you provide, which may include:
- Your full name
- Your email address
- Your telephone number
- Any additional details you choose to include in your message
When you browse our website, we may also collect limited technical information such as your IP address, browser type and pages visited, where you have consented to non-essential cookies.
3. How and why we use your data
We use your personal data for the following purposes, relying on the lawful bases set out below.
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Responding to your enquiry and arranging a consultation | Consent / steps prior to entering a contract |
| Providing and administering our coaching and training services | Performance of a contract |
| Sending service-related communications | Legitimate interests / contract |
| Improving our website and services | Legitimate interests / consent (cookies) |
| Meeting legal and regulatory obligations | Legal obligation |
4. Marketing communications
We will only send you marketing communications where you have given consent or where we are otherwise permitted to do so by law. You can withdraw your consent or unsubscribe at any time by contacting us at info@therfethy.com or using the unsubscribe link in our emails.
5. Cookies and analytics
Our website uses essential cookies required for it to function. With your consent, we may also use analytics and advertising cookies to understand how visitors use our site and to measure the performance of our advertising. You can manage your preferences through your browser settings at any time. We do not use cookies to make automated decisions that produce legal effects concerning you.
6. Sharing your data
We do not sell your personal data. We may share it with trusted service providers who help us operate our business, such as email, hosting and analytics providers, who act on our instructions under appropriate agreements. We may also disclose data where required by law or to protect our legal rights.
7. International transfers
Where any of our service providers process data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement, to protect your information.
8. How long we keep your data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry data that does not lead to a contract is typically retained for up to 24 months, after which it is securely deleted.
9. How we protect your data
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. While no online transmission is completely secure, we take reasonable steps to keep your information safe.
10. Your rights
Under the UK GDPR, you have the right to:
- Be informed about how your data is used
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data in certain circumstances
- Restrict or object to processing
- Data portability
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us at info@therfethy.com. We will respond within one month.
11. Complaints
If you have concerns about how we handle your data, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or by calling 0303 123 1113.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
Back to homepage